List of active policies

Full policy

HONOR CODE

All users of the learning materials hosted on this platform are expected to adhere to the following principles to uphold the integrity of the educational experience provided by SIMS. Learners must familiarize themselves with and comply with the platform's Terms of Use, as well as any codes of conduct, academic policies, or honor codes established by SIMS or institutions associated with their enrolled programs.

Engaging in academic misconduct undermines the value of these learning experiences and devalues the honest efforts of others. Learners found violating these standards may face consequences as outlined below.

Academic misconduct refers to any actions that violate course policies, circumvent the intended learning experience, or misrepresent authorship or conditions under which course activities are completed. While the following list highlights common types of misconduct, it is not exhaustive, and other behaviors may also be deemed violations depending on specific course or platform guidelines.

1. Violations

a. Plagiarism:
Plagiarism involves copying or reproducing words, ideas, or materials from another source without proper acknowledgment of the original author. This includes:

• Allowing others to alter or revise your work and submitting it as your own.
• Submitting work paraphrased, translated, or modified using automated tools without proper credit.
• Self-plagiarism, where the same work is submitted for multiple assessments or modules without disclosure or permission.

b. Use of Unauthorized Materials:
Using or consulting materials, devices, or tools (such as generative AI like ChatGPT or similar applications) not explicitly authorized for the activity.

c. Unauthorized Collaboration:
Collaborating with others on work or assessments unless explicitly permitted.

d. Contract Cheating:
Paying, trading, or otherwise arranging for someone else to complete work for submission.

e. Impersonation:
Completing work while logged in as another user, or having another person complete work while logged in as you.

f. Unauthorized Sharing of Resources:
Sharing or making solutions, answers, or information about assessments (e.g., homework, quizzes, exams, projects) available to others unless explicitly allowed.

g. Fraud:
Misrepresenting the authorship, conditions, or circumstances of submitted work or falsifying evidence in support of mitigating circumstances claims.

h. Other Violations:
Engaging in any behavior that provides an unfair advantage to yourself or others, or attempting to dishonestly alter results, either to benefit yourself or harm others.

2. Consequences for Violations

SIMS reserves the right to impose appropriate sanctions based on the nature and severity of the violation, the importance of the assessment, and the learner's history of misconduct.

Sanctions may include, but are not limited to:

• Grade penalties or revocation of earned certifications.
• Temporary or permanent suspension of platform access.
• Reporting violations to relevant institutions or stakeholders.

Refunds will not be issued for any actions taken due to Honor Code violations. Determinations of misconduct are at the sole discretion of SIMS, and learners will be notified of the violation and any resulting consequences.

Full policy

1. GENERAL POLICY STATEMENTS

a) SIMS adheres to the principles of transparency, legitimate purpose, and proportionality in the collection, processing, security, retention, and disposal of personal information.
b) Customers, employees, and third parties whose personal data is collected are considered data subjects under this policy.
c) Data subjects will be informed of the purposes for which their personal information is collected and processed.
d) Data subjects have the right to correct inaccurate or outdated data and to object to the collection of their personal information within the bounds of applicable privacy laws.
e) In case of a data breach or unauthorized access, data subjects have the right to file a complaint with the appropriate government agency.
f) SIMS ensures the security of personal information through adequate measures for both physical and digital storage.
g) Personal information is collected and processed only by authorized personnel and for legitimate purposes.
h) Obsolete information will be securely and lawfully disposed of in accordance with [CLIENT]’s privacy and retention procedures.
i) Any suspected or actual data privacy breach must be reported to the Data Privacy Response Team.
j) Data subjects may inquire or request information regarding the processing of their data by contacting the Data Privacy Response Team.

2. WHAT PERSONAL INFORMATION WE PROCESS

Information You Provide

SIMS collects personal data you voluntarily provide, which may include:

• Contact details (e.g., name, job title, address, email, phone number)
• Additional demographic information (e.g., gender, age, nationality)
• Questions, comments, requests, and orders
• Financial information for payment processing
• Login credentials
• Preferences or other voluntary information

Information from Your Device

We collect data from your device through cookies and similar technologies, including:

• Browser and device details
• Usage patterns on our website or application

Information from Business Partners and Third Parties

Personal information may also be obtained from SIMS’s Business Partners or third parties, including publicly available sources, to fulfill contractual obligations.

3. HOW WE USE YOUR PERSONAL INFORMATION

SIMS may use your personal data for the following purposes:

To Fulfill Obligations

• Deliver products and services
• Facilitate transactions
• Maintain accurate records

To Communicate

• Provide updates on products, services, and company activities
• Share relevant training schedules and course details
• Respond to questions, feedback, or requests
• Invite participation in surveys

To Enhance Products and Services

• Customize user preferences
• Develop new offerings

To Comply with Regulations

• Retain required records
• Prevent and address fraud or violations
• Ensure the safety and security of users

With your consent, your personal data may also be used for other compatible purposes.

4. SHARING, DISCLOSURE, OR TRANSFER OF INFORMATION

SIMS does not share, disclose, or transfer personal information to third parties except as necessary for legitimate purposes outlined in this policy.

5. YOUR RIGHTS AS A DATA SUBJECT

Under the Data Privacy Act of 2012 (Republic Act No. 10173), your rights include:

• Being informed whether your personal information is being processed
• Accessing details on how your information is processed
• Correcting inaccurate or outdated data
• Objecting to certain data processing activities
• Filing a complaint regarding unauthorized use or breaches

6. DATA PRIVACY OFFICE

You may contact SIMS’s Data Privacy Office for inquiries, concerns, or requests regarding your personal data, including retrieval and deletion.

Through post:

SIMS Data Privacy Officer
[Insert Office Address Here]

Through email:

Full policy

Payment and Refund Policy

1. Changes in the Training Schedule

SIMS (“We” or “Us”) reserves the right to modify, cancel, or reschedule a training course when necessary due to the following:

a. Emergencies, natural disasters, or similar unforeseen events; and
b. Insufficient number of enrollees to conduct the course feasibly.

Except for emergency-related cancellations or rescheduling, trainees will be notified at least forty-eight (48) hours before the original training schedule. If applicable, the new training schedule will also be provided.

For cancellations caused by emergencies, trainees will be informed as soon as it is safe and practical to do so.

2. Payment Schedule

a. Trainees must pay at least 50% of the training fee, or the full amount, to reserve a slot in the training course.
b. The remaining balance must be settled no later than the day before the course concludes.

3. Cancellation

a. Cancellation by SIMS
If SIMS cancels or reschedules a training session and the trainee is unable to attend the new schedule (if provided), the trainee may request a full refund.

b. Cancellation by the Trainee

1. Trainees may cancel their training enrollment for valid reasons, such as:

   • Medical emergencies:
     • Doctor’s note or medical report
     • Hospital discharge summary
     • Prescription medications
   • Other emergencies:
     • Police reports for accidents or crimes
     • Fire department reports
     • Official notices related to the incident
   • Company-related circumstances:
     • Official company memos or announcements
     • Earlier embarkation or similar events
     • Travel itineraries or agendas

2. For valid cancellations, the trainee may choose one of the following options:

   • Enroll in a make-up class at no additional cost
   • Transfer the training slot to another individual
   • Request a refund (subject to the refund terms below)

3. Cancellation requests must be submitted via email or other approved communication channels, along with relevant supporting documents. Requests without valid reasons will result in forfeiture of any payments made.

4. Requests for cancellations must be made at least three (3) working days before the training date. Failure to comply will result in forfeiture of any payments made.

5. Refunds will only be issued for cancellations due to valid emergencies when the trainee is unable to reschedule within a month (e.g., due to early embarkation). The refundable amount is determined as follows:

   • For cancellations made three (3) or more days before the training date: 50% of the training fee will be deducted as an administrative fee.
   • For cancellations made during the ongoing training: No refunds will be issued.

4. Issuance of Training Certificate

A training certificate will only be issued to trainees who meet the following requirements:
a. Successful completion of all training requirements, including attendance, assessments, and practical evaluations; and
b. Full payment of the training fees.

Full policy

TERMS OF USE

These Terms of Use ("Terms") govern your access to and use of our website, applications, and other related services and products ("Services"). By clicking “I accept” or by using our Services (if you have not created an account), you agree to comply with these Terms, including any policies incorporated by reference. Please read these Terms carefully, and contact us if you have any questions, concerns, or feedback.

1. Using Our Services

Eligibility to Use Services

You may use our Services only if you:

a. Are legally capable of forming a binding agreement with SIMS.
b. Comply with these Terms, applicable laws, and any of our policies, including but not limited to the Honor Code, course-specific requirements, and other applicable guidelines ("Policies").
c. Meet the minimum age requirement for providing consent to data processing in your jurisdiction. Additional regional or course-specific requirements may apply.

Any breach of these Terms, applicable laws, or Policies may result in suspension, restriction, or termination of your access to the Services.

License to Use Services

Subject to compliance with these Terms and Policies, we grant you a limited, personal, non-exclusive, non-transferable, and revocable license to use the Services. This license is for personal, non-commercial use only unless explicitly authorized in writing by SIMS. You are permitted to maintain one user account unless specifically approved otherwise. Sharing access credentials with others or accessing another user's account is strictly prohibited.

Using the Services does not grant you ownership of any intellectual property rights in the Services or the content you access.

Commercial Use

The use of Services for commercial purposes is prohibited unless governed by a separate written agreement with SIMS.

2. Content Offerings

Modifications to Content Offerings

SIMS may design and develop courses and content ("Content Offerings") or collaborate with third-party providers ("Content Providers"). We reserve the right to modify, reschedule, interrupt, or cancel Content Offerings at our sole discretion or as per administrative guidelines and references.

3. Your Content

User Content

You may share content such as homework, quizzes, exams, projects, forum posts, and other assignments ("User Content") through the Services. You retain intellectual property rights to your User Content but remain responsible for its accuracy and compliance with these Terms.

SIMS reserves the right to remove or modify User Content that violates these Terms or related policies, including the Honor Code or Acceptable Use Policy.

Feedback

By submitting feedback, suggestions, or ideas ("Feedback") about the Services, you grant SIMS the right to use your Feedback without restrictions or obligation of compensation. Submission of Feedback does not transfer intellectual property ownership but allows us to implement similar ideas previously developed or sourced from others.

4. Security

We prioritize the security of our users. However, we cannot guarantee that unauthorized parties will never breach our systems. Notify us promptly of any unauthorized access or compromise of your account by emailing support@sims.com.

5. Third-Party Content

The Services may include content or links from third parties, including instructors or other users. While we strive for quality, SIMS is not responsible for third-party content that may be objectionable, inaccurate, or harmful to your device. Access to third-party content is at your discretion.

6. Copyright and Trademark

SIMS respects intellectual property rights and expects users to do the same. Any violation of copyright, trademark, or other intellectual property policies may result in removal of infringing material and possible account restrictions.

7. Modifying or Terminating Services

We continuously enhance our Services and may add or remove features, discontinue specific functions, or terminate certain offerings. If you have purchased a paid Service, you may be eligible for a refund under our Refund Policy. Service availability may vary depending on geographic or regulatory restrictions.

8. Export Controls

By using our Services, you confirm that:

• You are not located in or ordinarily residing in a region subject to restrictions that prevent [CLIENT] from providing Services.
• You are not listed on any government sanctions or restricted-party lists.
• You will not export or transfer Services to restricted parties or regions in violation of applicable laws.

Violation of these conditions may result in immediate termination of Services.

9. Indemnification

You agree to indemnify and hold SIMS, its affiliates, and its partners harmless from claims, damages, and liabilities arising from:

a. Your use of the Services in violation of these Terms.
b. Breach of any applicable laws or third-party rights.
c. Issues related to User Content, including intellectual property claims.

10. Governing Law

These Terms are governed by the laws of the Philippines, excluding conflict of law provisions. Any disputes will be subject to the exclusive jurisdiction of courts located in the Philippines.

11. General Terms

Revisions to the Terms

We reserve the right to revise these Terms at our discretion. Revisions become effective immediately upon posting. Material changes will be communicated through notifications or banners. Continued use of the Services constitutes acceptance of the revised Terms.

Severability and Waiver

If any provision of these Terms is found unenforceable, the remaining provisions remain valid. A delay or failure to enforce these Terms does not constitute a waiver of rights.

Third-Party Beneficiaries

Content Providers and third-party service providers may enforce relevant provisions of these Terms.

12. Referenced Policies

a. Acceptable Use Policy
b. Copyright and Trademark Policy
c. Refund Policy
d. Honor Code