CANCELLATION/REFUND POLICY

   

Payment and Refund Policy

1. Changes in the Training Schedule

SIMS (“We” or “Us”) reserves the right to modify, cancel, or reschedule a training course when necessary due to the following:

a. Emergencies, natural disasters, or similar unforeseen events; and
b. Insufficient number of enrollees to conduct the course feasibly.

Except for emergency-related cancellations or rescheduling, trainees will be notified at least forty-eight (48) hours before the original training schedule. If applicable, the new training schedule will also be provided.

For cancellations caused by emergencies, trainees will be informed as soon as it is safe and practical to do so.

2. Payment Schedule

a. Trainees must pay at least 50% of the training fee, or the full amount, to reserve a slot in the training course.
b. The remaining balance must be settled no later than the day before the course concludes.

3. Cancellation

a. Cancellation by SIMS
If SIMS cancels or reschedules a training session and the trainee is unable to attend the new schedule (if provided), the trainee may request a full refund.

b. Cancellation by the Trainee

  1. Trainees may cancel their training enrollment for valid reasons, such as:

    • Medical emergencies:
      • Doctor’s note or medical report
      • Hospital discharge summary
      • Prescription medications
    • Other emergencies:
      • Police reports for accidents or crimes
      • Fire department reports
      • Official notices related to the incident
    • Company-related circumstances:
      • Official company memos or announcements
      • Earlier embarkation or similar events
      • Travel itineraries or agendas

  2. For valid cancellations, the trainee may choose one of the following options:

    • Enroll in a make-up class at no additional cost
    • Transfer the training slot to another individual
    • Request a refund (subject to the refund terms below)

  3. Cancellation requests must be submitted via email or other approved communication channels, along with relevant supporting documents. Requests without valid reasons will result in forfeiture of any payments made.

  4. Requests for cancellations must be made at least three (3) working days before the training date. Failure to comply will result in forfeiture of any payments made.

  5. Refunds will only be issued for cancellations due to valid emergencies when the trainee is unable to reschedule within a month (e.g., due to early embarkation). The refundable amount is determined as follows:

    • For cancellations made three (3) or more days before the training date: 50% of the training fee will be deducted as an administrative fee.
    • For cancellations made during the ongoing training: No refunds will be issued.

4. Issuance of Training Certificate

A training certificate will only be issued to trainees who meet the following requirements:
a. Successful completion of all training requirements, including attendance, assessments, and practical evaluations; and
b. Full payment of the training fees.

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